Right of withdrawal
EU Consumer Rights
Right of Withdrawal
Your Right to Cancel
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), physically receives the goods.
How to Withdraw
To exercise your right of withdrawal, inform us by email:
Email: support.lumea@gmail.com
To meet the withdrawal deadline, it is sufficient to send your communication before the 14-day period expires.
Effects of Withdrawal
If you withdraw, we will reimburse all payments received from you, including standard delivery costs. We will make the reimbursement within 14 days after we receive the returned goods.
We will use the same payment method you used for the initial transaction. You will not incur any fees as a result of the reimbursement.
Return of Goods
You must send back the goods within 14 days from the day you communicate your withdrawal. You will bear the direct cost of returning the goods. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature and functioning of the goods.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)
To: LUMEA — support.lumea@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Order number: _______________
Product(s): _______________
Ordered on: _______________ / Received on: _______________
Name: _______________
Address: _______________
Date: _______________ / Signature: _______________
Beyond Your Legal Rights
We offer a 30-day satisfaction guarantee on all products — 16 days beyond your statutory right.
Need to return something?
Email support.lumea@gmail.com with your order number.