Shipping & Returns
Fast Shipping. Easy Returns.
Shipping & Returns
Shipping
| Destination | Delivery Time | Cost |
| Germany, Austria, Netherlands | 3-5 business days | Free over €59 €4.90 under €59 |
| France, Belgium, Denmark, Sweden | 4-6 business days | Free over €79 €5.90 under €79 |
| Rest of EU | 5-8 business days | Free over €99 €6.90 under €99 |
✓ Order Tracking
Every order includes a tracking number. You will receive it via email within 24 hours of dispatch.
✓ Processing Time
Orders are processed within 1-3 business days. Orders placed on weekends are processed the following Monday.
Returns
Our Promise
30-Day Satisfaction Guarantee
Not in love with your purchase? Full refund. No questions asked.
How Returns Work
1
Email Us
Send your order number to support.lumea@gmail.com
2
Ship It Back
We send you return instructions within 24 hours
3
Get Refunded
Full refund within 5-7 business days after receipt
Return Conditions
Products must be in their original packaging.
Return must be initiated within 30 days of delivery.
For hygiene reasons, LED masks showing visible signs of extended use may be subject to a 20% restocking fee.
Refunds are issued to your original payment method.
Questions about your order?
Email support.lumea@gmail.com — we reply within 24 hours.